Terms of Service

1. Who these terms are with

SISC Suite is provided by the legal entity that provides the service, registered in country of registration and registration number, at registered address. In these terms "we" and "us" mean that company, and "you" means the company that holds the subscription — not the individual person who clicked accept, unless you are subscribing on your own behalf.

The person who accepts these terms confirms they are authorised to accept them for that company. If you are not, do not accept them.

2. What the service is

SISC Suite is business software delivered over the internet. You get a workspace, with its own database, reached at an address of your own on our domain or at a domain you own and verify.

Which apps you can use is set by the subscription tier each of your people holds. The apps are described on this site, and each app page says how much of it is built today — a page that says part of an app is ready means exactly that.

We change the product. Screens are added, screens are improved, and occasionally a screen is replaced by a better one. We will not remove a capability your subscription includes without telling you first.

3. Your account, and who may use it

Each person who uses SISC Suite has their own account and their own sign-in. Accounts are not shared: an account is how the product knows who did what, and two people behind one sign-in makes every audit record in your company wrong.

People are added to your workspace by invitation. An invitation is a single-use link sent to that person; we never issue a password on anyone’s behalf.

You decide what each person may do, through roles and permissions inside the product. You are responsible for keeping that up to date, and for telling us if you believe an account has been compromised.

4. The trial

Every account starts with a 14-day trial. It needs no card, and it starts when you open the activation link rather than when you fill in the form.

At the end of the trial your workspace and everything in it is still yours: nothing is deleted at that moment. What stops is the ability to keep adding to it until a subscription starts.

5. Licences, tiers and apps

Your company buys user licences: a quantity of each tier — Startup, Premium or Enterprise — and each licence is given to one person. The tier decides which apps that person can open: Startup opens the apps your company has bought; Premium adds the 7 included apps; Enterprise opens every app in the suite.

One company can hold all three tiers at the same time. A company of ten can run three people on Startup, five on Premium and two on Enterprise, and that is an ordinary arrangement rather than a special case.

You are billed for the licences you buy, not for the people who sign in. Each tier renews on its own date, for the quantity you hold then.

500 MB of storage per user is included with every licence. Extra storage can be bought per user from the subscription administration inside the product.

The 7 included apps come with Premium and Enterprise licences; they are included, not sold separately. Every other app is sold.

An app can also be licensed on its own, for the whole company, by the year. An app licence renews each year until you cancel it. Its price is on the price list.

6. Prices, invoices and payment

Prices are on the price list, set in US dollars. They are shown to you in your own currency, converted at the day’s rate, and your invoice is in that currency with the rate stated on it.

If the payment provider cannot charge your currency, you are invoiced and charged in US dollars, and you are told so before you pay. Where a currency has three decimal places, so does every amount in it.

Payment is taken by card, on Stripe’s secure page, when you buy, and automatically at each renewal. What happens if a payment fails — the reminders, the retries and when an account becomes read-only — is set out in the Payment and Refund Policy.

Cancellation and refunds are governed by the Payment and Refund Policy, which you agree to when you pay.

7. Your data is yours

Everything you put into SISC Suite belongs to you. We hold it to run the service for you and for nothing else.

You can export it at any time, in JSON, CSV or SQL, including attachments if you ask for them. That is a feature of the product and not a request you have to make to us.

We do not sell your data. We do not share it with anyone for their own purposes. We do not use the contents of your workspace to train anything.

8. What happens when you leave

If you cancel, your subscription runs to the end of the term you have paid for. From that date you keep full read and export access to your workspace for 90 days, and nothing is deleted in that window.

Your database is deleted 365 days after the end of your last paid term. We warn you 30 days, 7 days and 1 day before that happens, so the deletion is never the first you hear of it.

Some records cannot be deleted on request even before then, because the law requires them to be kept. The Privacy Policy explains which, and why.

9. What you agree not to do

If you find a security problem, tell us before you tell anybody else, and we will not take action against you for having found it.

• Do not use the service to break the law, or to store material you have no right to store.
• Do not attempt to reach another customer’s workspace, or to test our defences without asking us first. If you want to run a security test, ask — we would rather you did it with our knowledge.
• Do not resell access to the service, or share a sign-in with somebody who has no account.
• Do not use the service to send unsolicited bulk mail.

10. Availability and support

We aim to keep the service running and to give you notice of planned maintenance. The commitment we make about availability is the availability commitment, if any, and what happens when it is missed.

Support is provided support channels, hours and response times.

11. Suspension and termination

We may suspend an account that is being used in a way that breaks section 9, or that puts other customers at risk. Where we can, we will tell you first; where we cannot, we will tell you as soon as we have.

An account whose invoice stays unpaid becomes read-only and is then suspended, as the Payment and Refund Policy describes. Paying the outstanding invoice restores the account automatically. Data of an account suspended for non-payment is deleted 90 days after suspension, after three warnings.

A refusal from this product always names the rule that refused. A suspension is the same: you will be told what stopped it and what would let it through.

You can cancel at any time. Section 8 describes what happens to your data when you do.

12. Liability

The limits on what either of us owes the other are the limitation of liability, including any cap, agreed with counsel. Nothing in these terms limits liability that the law does not allow to be limited.

13. Changes to these terms

We will tell you before these terms change in a way that affects you, and the date at the top of this page changes with them. If you do not accept a change, you may cancel; section 8 applies.

14. Law and disputes

These terms are governed by the governing law, and disputes go to the courts or arbitration forum agreed with counsel.

15. How to reach us

Legal notices go to the address legal notices should be sent to. Anything else can go to the general contact address.