Terms of Service

1. Who these terms are with

SISC Suite is provided by the legal entity that provides the service, registered in country of registration and registration number, at registered address. In these terms "we" and "us" mean that company, and "you" means the company that holds the subscription — not the individual person who clicked accept, unless you are subscribing on your own behalf.

The person who accepts these terms confirms they are authorised to accept them for that company. If you are not, do not accept them.

2. What the service is

SISC Suite is business software delivered over the internet. You get a workspace, with its own database, reached at an address of your own on our domain or at a domain you own and verify.

Which apps you can use is set by the subscription tier each of your people holds. The apps are described on this site, and each app page says how much of it is built today — a page that says part of an app is ready means exactly that.

We change the product. Screens are added, screens are improved, and occasionally a screen is replaced by a better one. We will not remove a capability your subscription includes without telling you first.

3. Your account, and who may use it

Each person who uses SISC Suite has their own account and their own sign-in. Accounts are not shared: an account is how the product knows who did what, and two people behind one sign-in makes every audit record in your company wrong.

People are added to your workspace by invitation. An invitation is a single-use link sent to that person; we never issue a password on anyone’s behalf.

You decide what each person may do, through roles and permissions inside the product. You are responsible for keeping that up to date, and for telling us if you believe an account has been compromised.

4. The trial

Every account starts on a free trial. It needs no card, and it starts when you open the activation link rather than when you fill in the form.

At the end of the trial your workspace and everything in it is still yours: nothing is deleted at that moment. What stops is the ability to keep adding to it until a subscription starts.

5. Subscriptions, tiers and seats

A subscription belongs to a person, not to your company. Each of your people holds a tier — Startup, Premium or Enterprise — and the tier decides how many core apps and how many extra apps that person may use, and how many people the tier admits.

One company can hold all three tiers at the same time. A company of ten can run three people on Startup, five on Premium and two on Enterprise, and that is an ordinary arrangement rather than a special case.

You are billed for the people who can sign in. A disabled user does not count. The count is taken at renewal rather than continuously, and the invoice states the number it used and the date it took it.

500 MB of storage per user is included and covers everything that person stores. Additional storage can be bought per user, in 5 GB, 10 GB and 50 GB, from the subscription administration inside the product.

There are no free apps. Extra apps are part of a paid subscription, in the number your tier admits.

6. Prices, invoices and payment

No price is published on this site yet, for any app or any tier. A price for your currency is agreed with you before your trial ends, and it is the price your invoice carries — we do not convert a figure at the moment we show it.

An account has one currency, chosen at signup and fixed for that subscription. Where a currency has three decimal places, so does every amount in it.

Invoices are due payment terms: when an invoice falls due, and what happens if it does not. Payment can be made by the payment methods accepted.

Refunds and cancellation: refund and cancellation terms.

7. Your data is yours

Everything you put into SISC Suite belongs to you. We hold it to run the service for you and for nothing else.

You can export it at any time, in JSON, CSV or SQL, including attachments if you ask for them. That is a feature of the product and not a request you have to make to us.

We do not sell your data. We do not share it with anyone for their own purposes. We do not use the contents of your workspace to train anything.

8. What happens when you leave

If you cancel, you keep full read and export access to your workspace for 90 days. Nothing is deleted in that window.

Your database is deleted 365 days after cancellation. We warn you 30 days, 7 days and 1 day before that happens, so the deletion is never the first you hear of it.

Some records cannot be deleted on request even before then, because the law requires them to be kept. The Privacy Policy explains which, and why.

9. What you agree not to do

If you find a security problem, tell us before you tell anybody else, and we will not take action against you for having found it.

• Do not use the service to break the law, or to store material you have no right to store.
• Do not attempt to reach another customer’s workspace, or to test our defences without asking us first. If you want to run a security test, ask — we would rather you did it with our knowledge.
• Do not resell access to the service, or share a sign-in with somebody who has no account.
• Do not use the service to send unsolicited bulk mail.

10. Availability and support

We aim to keep the service running and to give you notice of planned maintenance. The commitment we make about availability is the availability commitment, if any, and what happens when it is missed.

Support is provided support channels, hours and response times.

11. Suspension and termination

We may suspend an account that is being used in a way that breaks section 9, or that puts other customers at risk. Where we can, we will tell you first; where we cannot, we will tell you as soon as we have.

A refusal from this product always names the rule that refused. A suspension is the same: you will be told what stopped it and what would let it through.

You can cancel at any time. Section 8 describes what happens to your data when you do.

12. Liability

The limits on what either of us owes the other are the limitation of liability, including any cap, agreed with counsel. Nothing in these terms limits liability that the law does not allow to be limited.

13. Changes to these terms

We will tell you before these terms change in a way that affects you, and the date at the top of this page changes with them. If you do not accept a change, you may cancel; section 8 applies.

14. Law and disputes

These terms are governed by the governing law, and disputes go to the courts or arbitration forum agreed with counsel.

15. How to reach us

Legal notices go to the address legal notices should be sent to. Anything else can go to the general contact address.